CART
OUR PRODUCTS
Q : What is it exactly that you sell?
Q : What is molecular gastronomy?
Q : I never tried anything like this before, and I’m not sure your products are for me.
Q : I am interested in your products, but I don’t want to buy a whole kit. What should I do?
Q : Are your DVDs bilingual? What about the kit?
Q : How can I print a recipe from the DVD?
Q : How much is there in one sachet?
Q : Are there any allergens/traces of allergens in your products?
Q : Are your products vegetarian/vegan?
Q : Are your products Halal/Kosher?
Q : Do your products contain alcohol/need to be used with alcohol?
Q : And what about culinary classes?
BUYING
Q : Where can I buy your stuff?
Q : I don’t feel comfortable buying online. Do you have any resellers in my area?
Q : I would like to order over the phone. Is that possible?
Q : I don’t have a credit card. Is there any other way to pay?
SHIPPING AND DELIVERY
Q : How much does shipping cost?
Q : How long does shipping take?
Q : How will I know that my order has shipped?
Q : How long does delivery take?
Q : Will I be provided with a tracking number?
Q : What if I want to enjoy a faster delivery and am willing to pay for it?
BUSINESS
Q : I am interested in selling/distributing your product. What should I do?
OUR PRODUCTS
Q : What is it exactly that you sell?
A : There is probably a long, complicated answer to this question, but the truth is, it is all very simple. We sell everything that both the curious chef and regular foodie need to try their hand at molecular gastronomy and impress friends, family and customers, be it additives, specialized tools or recipes.
Q : What is molecular gastronomy?
A : Molecular gastronomy refers to a modern style of cooking, which takes advantage of innovations from the scientific discipline.
Q : OK, but I never tried anything like this before, and I’m not sure your products are for me.
A : Well, they are! As long as you are interested in molecular gastronomy, and are able to do a few basic things such as boiling water and using a hand blender, you shouldn’t be afraid to give our products a try. They’re safe, user-friendly, and tons of fun to use.
Q : I have heard that molecular gastronomy is all about chemicals and synthetic food. Is that true? Are molecular dishes safe?
A : Yes, molecular dishes are safe, and as for the chemicals you heard about, the truth is, they have been a part of our food and culinary traditions for centuries now, as every time you cook something, you use chemistry. Molecular gastronomy is just taking the chemistry of cooking a step further, mostly to play with textures, looks and taste. What’s more, all our additives are natural. Go take a look at our ‘Definitions’ section; you will see that there is nothing scary about this new trend, and that it is all fun and no harm.
Q : I have been looking at your kits, and I’m interested in buying, but I want to know : what exactly do the kits include?
A : Each kit includes everything your need to experiement the most popular techniques of molecular gastronomy, be it food additives, kitchen tools and step by steps recipes. All the details regarding contents and volumes included in the kits can be found in the ‘Store’ section of this website.
Q : I am interested in your products, but I don’t want to buy a whole kit. What should I do?
A : All of the additives included in the kits are also available as refills in the Store, as is our toolbox. Of course, one of the many advantages of the kits is that they include DVDs filled with great original recipes.
Q : Are your DVDs bilingual? What about the kit?
A : For now, all our products are French-English bilingual, and we will soon introduce Spanish and German versions of our kits.
Q : How can I print a recipe from the DVD?
A : If you insert your DVD in a computer and browse it, you'll find a pdf file with all the recipes in a printable format.
Q : How much is there in one sachet?
A : Depending on the additive, the quantity of product per sachet varies:
- Agar-agar: 1 sachet = 2g = about 3/4 tsp
- Gelatin: 1 sachet = 4g = about 2 tsp
- Calcium lactate: 1 sachet = 5g = about 1 1/2 tsp
- Sodium alginate: 1 sachet = 2g = about 1 tsp
- Soy lecithin: 1 sachet = 2g = about 1 tsp
- Xanthan gum: 1 sachet = 1g = about 1/4 tsp
Please note that is is always better to measure with a kitchen scale, more accurate than a measuring spoon.
Q : Are there any allergens/traces of allergens in your products?
A : Unfortunately, MOLECULE-R Flavors cannot guarantee that any of our additives is allergen-free.
Q : Are your products vegetarian/vegan?
A : To the very best of our knowledge (and we like to say we know our stuff), all of our products are vegetarian/vegan, except for our cold soluble gelatin. However MOLECULE-R Flavors cannot provide you with any sort of guarantee on this matter. For more information about additives, go take a look at our ‘Definitions’ section.
Q : Are your products Halal/Kosher?
A : Unfortunately, MOLECULE-R Flavors cannot guarantee that our products are Halal/Kosher. For more information about additives, go take a look at our ‘Definitions’ section.
Q : Do your products contain alcohol/need to be used with alcohol?
A : None of our additives contains alcohol, but our Cocktail R-EVOLUTION kit, as suggested by its name, is meant to help you make all sorts of alcoholic drinks, and even though in more than one of the recipes on the Cocktail DVD, alcoholic beverages can be replaced, well… the kit is still meant for the making of drinks, so maybe it is not for you. However, if you can not/will not consume alcohol, over 90% of the recipes on the Cuisine DVD (included with the Cuisine R-EVOLUTION kit) are alcohol-free.
Q : And what about culinary classes?
A : We currently offer workshops for those interested in learning about molecular cuisine in the company of a chef. You can see all details about who teaches these classes, how long they are, in what exactly they consist and where they take place in the Store, where they are available to buy. Please note that for now, the workshops only take place in Montreal and Mont-Tremblant, Canada and are always taught in French.
BUYING
Q : Where can I buy your stuff?
A : We do not have a physical store of our own, but you will find our complete range of products on Molecule-R.com.
Q : I don’t feel comfortable buying online. Do you have any resellers in my area?
A : There are many chain stores, bookstores and boutiques around the world that sell our products. For suggestions of retailers in your area, please contact us by writing to info@molecule-r.com. Make sure that you include your city and country in your email, and tell us what product(s) you are looking for.
Q : I would like to order over the phone. Is that possible?
A : Of course. Give us a call at 1 (514) 564-3363. Just make sure that you have your order details, credit card info and complete physical shipping address ready.
Q : I don’t have a credit card. Is there any other way to pay?
A : Payment via PayPal is proposed as a choice of payment on our online store.
SHIPPING AND DELIVERY
A : We ship EVERYWHERE. Depending on your location, a shipping fee will automatically apply at checkout.
A : We ship from Montreal, Canada.
A : Unfortunately, we cannot ship to PO boxes, so please provide us with a complete physical shipping address including a postal or zip code and any other required information when you place an order. Otherwise, we will not be able to have your order shipped.
Q : How much does shipping cost?
A : Depending on your location, a shipping fee will automatically apply at checkout.
Q : How long does shipping take?
A : We will process your order in the briefest of delays, which most of the time means within 24 business hours, and never more than 3 business days, except in the case of missing or unclear shipping information, where we will contact you and have your order shipped as soon as this info is clarified. Please note that as we ship from Canada, most of our holidays are not the same as those in the US.
Q : How will I know that my order has shipped?
A : You will receive a confirmation email either from us or directly from the delivery company (UPS, FedEx, etc) with information regarding your order. If you feel your order should have been shipped and has not been yet, please write to info@molecule-r.com. We will be happy to check for you and reassure you.
A : The shipping company depends on your location. Be it UPS, FedEx, Post Canada, Purolator, TNT or any other mailing agency with which Saveurs MOLÉCULE-R inc. incurs in business with.
Q : How long does delivery take?
A : For Canada and the US (continental or not), it can take up to 7 business days , rarely more, often less. For everywhere else in the world, it can vary; most international shipments reach the customer’s door within 20 business days.
Q : Will I be provided with a tracking number?
A : For Canada and the US (continental or not), you will be provided with a tracking number as soon as your order is shipped. Unfortunately, for everywhere else in the world, we are not provided with a tracking number for shipments.
Q : What if I want to enjoy a faster delivery and am willing to pay for it?
A : No problem. Please contact us by either writing to info@molecule-r.com or dialing 1 (514) 564-3363, preferably prior to placing your order. To give you a quote, we will need certain information :
- What do you wish to order?
- Have you already placed it on Molecule-R.com? If so, what is the name you provided as billing info?
- What is your exact, physical shipping address, including zip or postal code?
- When do you need your order to be delivered?
- Is there a phone number and/or email address to which we may reach you?
Make sure you include answers to all these questions in your email/that you know all the answers when you call us. This way, we will be able to help you in the briefest of possible delays.
BUSINESS
Q : I am interested in selling/distributing your product. What should I do?
A : We are always happy to hear of potential partners. Please contact our sales department by writing to sales@molecule-r.com. Make sure to include answers to the following questions in your email:
- What is your location?
- Are you looking to be a distributor or seller?
- What would be your ‘niche’ market?
- Have you ever been a seller/distributor before?
- Do you sell/distribute any other product(s) at the present time?
- What kind of volume do you plan on ordering?
- Do you have a phone number and/or email address to which we may reach you?
This way, we will be able to start talking business right away.